MetaWell PLLC – Privacy Policy
Effective Date: March 23, 2026
1. Overview
MetaWell PLLC (“MetaWell,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal and health information.
This Privacy Policy describes how we collect, use, disclose, and protect your information when you access our website and use our services.
2. Information We Collect
We may collect the following categories of information:
A. Personal Information
- Name
- Email address
- Phone number
- Date of birth (when applicable)
B. Health Information (Protected Health Information – PHI)
- Medical history
- Symptoms and concerns
- Laboratory results
- Treatment plans and prescriptions
This information is collected through secure healthcare systems and communication platforms.
C. Payment Information
Payments are processed through a third-party payment processor, such as Stripe.
MetaWell does not store full credit card or payment details on its servers.
D. Technical and Usage Information
- IP address
- Browser type
- Device information
- Website usage data (e.g., pages visited, session activity)
3. How We Use Your Information
We use your information to:
- provide medical care and consultations
- communicate with you regarding your care
- process payments and manage subscriptions
- coordinate laboratory testing and pharmacy services
- improve website performance and user experience
- comply with legal, regulatory, and professional obligations
4. How We Share Information
We may share your information as necessary to provide services:
A. Healthcare and Service Providers
Including but not limited to:
- laboratories (e.g., Quest Diagnostics, Labcorp)
- pharmacies (e.g., Empower Pharmacy)
- electronic health record systems (e.g., CharmHealth)
- communication platforms (e.g., Spruce Health)
B. Payment Processing
- Stripe processes payments securely on our behalf
C. Legal and Regulatory Requirements
We may disclose information:
- as required by law
- to comply with subpoenas or legal processes
- to protect patient safety
- to meet regulatory or licensing requirements
D. Business Operations
We may use trusted service providers to support operations (e.g., hosting, analytics), subject to appropriate safeguards.
E. No Sale of Data
We do not sell your personal or health information.
5. HIPAA and Health Information
MetaWell is a healthcare provider and handles Protected Health Information (PHI) in accordance with applicable federal and state laws, including HIPAA where applicable.
A separate Notice of Privacy Practices may further describe how your health information is used and your rights regarding that information.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards, including:
- secure healthcare platforms
- access controls and authentication
- encryption where appropriate
However, no electronic system can be guaranteed to be completely secure.
7. Your Rights
Subject to applicable law, you may:
- request access to your personal or health information
- request correction of inaccurate information
- request restrictions on certain uses or disclosures
- request alternative communication methods
To make a request, contact us using the information below.
8. Third-Party Services
Our services rely on third-party providers, including:
- payment processors
- telehealth and communication platforms
- laboratories and pharmacies
These providers operate under their own privacy policies and terms.
9. Cookies and Tracking Technologies
We may use cookies or similar technologies to:
- improve website functionality
- analyze website usage
- enhance user experience
These tools do not collect or store medical information.
10. Data Retention
We retain personal and health information for as long as necessary to:
- provide services
- comply with legal and regulatory obligations
- maintain medical records as required by law
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.
12. Contact Information
By using our website or services, you acknowledge that you have read and understand this Privacy Policy.