Notice of Privacy Practices

MetaWell PLLC – Notice of Privacy Practices

Effective Date: March 23, 2026

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

1. Our Commitment to Your Privacy

MetaWell PLLC (“MetaWell,” “we,” “us,” or “our”) is committed to protecting the privacy of your medical information.

We are required by law to:

maintain the privacy of your Protected Health Information (PHI)
provide you with this Notice of our legal duties and privacy practices
follow the terms of this Notice

2. How We May Use and Disclose Your Information

We may use and disclose your health information for the following purposes:

A. Treatment

We may use and share your information to provide, coordinate, and manage your medical care.

Examples:

reviewing lab results
coordinating with pharmacies
consulting with other healthcare providers

B. Payment

We may use your information to obtain payment for services.

Example:

processing payments through billing systems or third-party processors

C. Healthcare Operations

We may use your information to support business and clinical operations.

Examples:

quality improvement
staff training
administrative functions

D. Required by Law

We may disclose your information when required by law, including:

public health reporting
law enforcement requests
regulatory compliance

E. Public Health and Safety

We may disclose information:

to prevent or control disease
to report adverse events
to protect patient or public safety

F. Business Associates

We may share your information with third-party service providers (“Business Associates”) who perform services on our behalf (e.g., electronic health record systems, communication platforms, laboratories, pharmacies).

These parties are required to safeguard your information.

3. Uses and Disclosures Requiring Authorization

We will obtain your written authorization for uses or disclosures not described in this Notice, including:

marketing purposes (when required by law)
sale of your information (we do not sell your data)
other non-routine disclosures

You may revoke authorization at any time in writing.

4. Your Rights Regarding Your Information

You have the right to:

A. Access Your Records

Request copies of your medical records, subject to applicable laws.

B. Request Corrections

Request corrections to inaccurate or incomplete information.

C. Request Restrictions

Request limits on how your information is used or shared (we may not be required to agree).

D. Request Confidential Communications

Request that we communicate with you in a specific way (e.g., different phone number or email).

E. Receive an Accounting of Disclosures

Request a list of certain disclosures of your information.

F. Obtain a Copy of This Notice

You may request a paper or electronic copy of this Notice at any time.

5. Data Security

We implement reasonable safeguards to protect your information, including:

secure electronic systems
access controls
encryption where appropriate

However, no system is completely secure.

6. Telehealth and Electronic Communication

As a telehealth practice, MetaWell uses electronic systems to provide care.

You acknowledge that:

electronic communication carries inherent risks
we use HIPAA-compliant systems whenever possible

7. Changes to This Notice

We reserve the right to change this Notice at any time.

Any updated version will be posted on our website with a revised effective date.

8. Complaints

If you believe your privacy rights have been violated, you may file a complaint with:

MetaWell PLLC
Email: jackson@metawellhealth.com

You may also file a complaint with the U.S. Department of Health and Human Services.

We will not retaliate against you for filing a complaint.

9. Contact Information